Services
What we build
No two businesses run the same way, so no two systems we build look the same. We start by mapping how work actually moves through your business, then loop the tools you already use together around it — these are the three places automation usually pays off first.
Custom Workflows & Integrations
This is where most engagements start: we map how work actually moves through your business, then loop the tools you already use — CRM, calendar, invoicing, forms — into one system built around that, not a generic template.
- Connects to your existing CRM, calendar & invoicing
- Approval rules matched to how your team works
- Triggers based on real events in your business
- Built once, adjusted as your business changes
- Plain-English reporting, not dashboards to learn
A typical setup
A job gets marked complete in your CRM. That one action triggers an invoice, a review request three days later, and a note in your calendar to check in after 30 days — without anyone touching a keyboard.
Lead Automation & Follow-Up
Nobody who enquires gets forgotten. Every new lead gets an instant reply, then a spaced, human-sounding follow-up sequence that keeps going until they book — or tell you to stop.
- Instant response the moment a lead comes in
- Multi-step, time-spaced follow-up sequences
- Stops the moment someone replies "no"
- Every reply visible in one shared inbox
- Reminders for expiring quotes and unbooked estimates
A typical exchange
A homeowner asks for a quote on a bathroom refit. Normally, that's the end of it unless they chase you. Instead, they get a friendly check-in two days later, another after a week, and a final nudge before the quote expires. If they book, everyone's notified. If they say no, the sequence stops immediately.
AI Receptionist
One piece a lot of clients add once the basics are in place: an always-on receptionist that answers calls, texts, and web chats in your business's voice, checks real availability, and books directly into your calendar.
- Phone, SMS, WhatsApp & web chat in one place
- Answers using your real services, pricing & hours
- Checks and books real-time availability
- Hands off to a real person for anything unusual
- Full conversation history, always visible to you
A typical exchange
A customer texts your business number at 7:45pm asking if you can fit in a colour appointment this week. It checks the calendar, offers two real slots, confirms the booking, and adds it straight to your diary — you see it the next morning as a done deal, not a task.
Not sure which one you need?
Tell us how enquiries come in today and we'll tell you exactly where to start.
Questions
About the services
Can I start with just one of these?
Yes — most clients start with one workflow, see it working, and add the rest once they trust it.
Will it sound robotic?
It's written in your voice, using your real pricing and hours. Most customers don't realise they're texting a system until it's disclosed to them.
What happens with urgent or unusual requests?
Anything outside the ordinary — an emergency, a complaint, an unusual request — is escalated straight to your team in real time.
Can I see everything it says before it sends?
Yes. You set the approval rules — from reviewing every message to letting routine replies go automatically once you trust it.